Privacy Policy

Domaine de la Fontchaudière (SARL) 36 Allée des Ombrages 16710 Saint-Yrieix-sur-Charente SIREN: 910 998 111 VAT number: FR42910998111 Contact email: contact@fontchaudiere.com Directors: Charly Deparis and Emmanuelle Gabriel Effective date: 29/09/2025 Version: 1.0

1. Introduction

This privacy policy aims to inform you about how we collect, use, store, and share the personal data you may provide when visiting the site domainedelafontchaudiere.fr (hereinafter “the Site”). It applies to Site users, clients, prospects, and visitors. The data controller is Domaine de la Fontchaudière (SARL), whose contact details are listed above. In accordance with applicable legal and regulatory provisions (including the General Data Protection Regulation — GDPR — and the French “Informatique et Libertés” law), you have rights regarding your personal data, as described in section 8.

2. Data Collected

Depending on usage and interaction, we may collect the following categories of data:

Data Category	Examples	Purpose
Identification data	Name, first name, company, position	To identify you during contact, quote, or booking
Contact details	Email address, phone number, postal address	To communicate with you (responses, quotes, confirmations)
Connection / browsing data	IP address, server logs, pages visited, visit duration, browser type	To ensure technical operation, analyze use, and improve user experience
Event / transaction data	Booking details, quote requests, payment terms (excluding sensitive banking data, unless handled via a secure third-party service)	To manage services, billing, and client follow-up
Cookies / tracker data	Anonymous identifiers, session or analytics cookies	To analyze visits and remember preferences (with consent)

3. Legal Basis for Processing

Data processing is based on the following legal grounds:

Consent: for analytics cookies or newsletters, especially when user consent is required before activation.
Contractual / pre-contractual execution: for quote requests, bookings, billing.
Legitimate interest: for site security, fraud prevention, and service improvement (where the impact on individual rights is reasonable).
Legal obligations: to meet accounting, tax, or legal obligations (e.g., invoice retention).

4. Cookies and Trackers

The Site uses cookies and other trackers to:

Ensure proper operation (technical/session cookies)
Analyze traffic and statistics
Remember your preferences (e.g., language or display settings)

A consent banner appears upon your first visit. You can accept or refuse analytical cookies. Strictly necessary cookies will remain active even if you refuse. You can also configure your browser to refuse or delete cookies (see the “Your Rights” section).

5. Data Recipients

Your data may be transmitted or accessible to the following entities:

Internal teams or staff of Domaine de la Fontchaudière responsible for customer relations, administration, accounting, etc.
Technical service providers (web hosting, email provider, analytics tools) under confidentiality agreements.
Competent authorities when legally required (tax, judicial, etc.).
In the event of a merger, transfer, or restructuring, data may be shared with the new rights holder, in compliance with applicable laws.

6. Data Retention Period

Data is kept for an appropriate period based on its use:

Contact / identity / transaction data: retained for the duration of the customer relationship plus legal deadlines (e.g., 5 or 10 years under tax law).
Browsing / analytics cookies: generally 13 months or as required by law.
Data linked to a dispute: retained until the limitation period expires.

After this period, data will be deleted or anonymized.

7. Security and Confidentiality

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure protocols (HTTPS), firewalls, access control, and regular backups. Our service providers are contractually required to maintain data confidentiality and security.

8. Your Rights

In accordance with applicable laws, you have the following rights regarding your personal data:

Right of access: to obtain confirmation of processing and a copy of your data.
Right of rectification: to correct inaccurate, outdated, or incomplete data.
Right to erasure (“right to be forgotten”): to request deletion of your data under certain conditions.
Right to restriction of processing: to temporarily limit processing in case of dispute.
Right to object: to object at any time to certain processing (e.g., marketing).
Right to data portability: to receive your data in a structured, machine-readable format, where applicable.
Right to withdraw consent: to withdraw consent at any time when processing is based on it (without affecting prior lawful processing).
Right to set posthumous instructions: to define how your data should be handled after your death.

To exercise these rights, you can contact us at: contact@fontchaudiere.com. We will respond within the legal time frame (generally one month). If you believe your rights are not being respected, you may file a complaint with the Commission nationale de l’informatique et des libertés (CNIL).

9. Transfers Outside the European Union / External Subcontractors

If your data is transferred outside the European Union (for example, if a provider is based abroad), such transfer will occur only if:

The destination country ensures an adequate level of protection recognized by the European Commission, or
Appropriate safeguards (such as standard contractual clauses) are in place.

We ensure that our subcontractors comply with these safeguards.

10. Updates to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Any updated version will be published on the Site with the revision date. For significant changes, you will be informed by an appropriate means (Site notice, email, etc.).

11. Contact

For any questions or requests related to the protection of your personal data, please contact us at contact@fontchaudiere.com.